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Ah, the mysteries of IT! I just love it (kind of) when attending IT project meetings that include REALLY non-technical folks.

I was able to talk to the user later in the day, still flipping out as the 'lost emails' were from very important people, actors, etc. When I RAS to her system and asked her to show me she did - describing the 'lost mails' as: 'When I start a new message and type 'a' all the email that starts with 'a' show up. Of course NOW I know she was referring to AUTO-FILL and NOT missing Emails.

User wakes up Network support at home because he can't log in thru his VPN account to the office at 7 pm ...turns out his Internet connection is down...

So when said net admin walks by today, other tech in the aisle yells...
"Hey! Fix my TV!" ROFL

i would like to get access to my unfaithful wifes private facebook and my space. Your help would be greatly appreciated. Thank You

So I get this new user setup on their company Exchange account, go to the workstation to save their current POP messages for a migrate into the Exchange and notice over 7Gb in the .pst file. A quick exam showed almost all the messages were in the Sent folder. I explained to customer about Archiving and was told that she didn't want/need them.

Yesterday I got a call from a "friendly competitor" took over from me a client that kept making unreasonable demands, such as "baking up cookies", etc. (search my past posts for that story) and ignoring all technical advice that came from me. Did I say, he is family?

Turns out we have an issue with date rollovers from 2009 to 2010. On our Win95 machines, the date rolls back to 2005 when changing from 2009 to 2010. And no, they cannot be jettisoned or upgraded for quite some time.

I am getting more and more irritated by users who will blame anything that goes wrong up to a week after I have done anything to their computer. While I could cite many examples, here's the latest.

I work in a large organization and we have a large development team working in various regions. With team of such size and regional diversity, continuous build and integration is a must. So we have decided to move to a better build platform. We installed the evaluation version and I was impressed, problem was that without licenses we could not do much.

Walked into the main office one day to find an employee screaming at some tech support guy half way around the country because she was unable to get the Pitney Bowes mail metering machine to update itself over the phone line.